Senior Business Analyst with AIRBnB India

Location- Gurugram/Gurgaon, India

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Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community you will join: 

Airbnb Capability Center was set up in 2017 in Gurgaon to service the global Airbnb community. We are a fast-growing, up-and-coming office and home to the most hospitable people you will ever meet! Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travellers within this
big and diverse market. Airbnb Capability Center is providing varied services under Community Support thereby providing world-class customer experience to our customers. Besides this, Airbnb Capability Center is also building deep capabilities for different verticals like Homes, Finance Technology Group, Finance Shared Services, Analytics, Engineering, etc.

Country Description: Our Gurgaon office is home to a strong team of individuals who have an insightful and deep understanding of our Indian business. They are one of the most hospitable teams on the planet and welcome all with open arms.

The difference you will make:

Setting up a Data Analytics team at Airbnb with focus on building a functional vision and championing the use of data in making key business decisions.

Role & Responsibilities

• Design processes and metrics:
  • Define and implement functional strategy
  • Ensure that the work gets delivered against the functional goals
  • Quality assurance deliverables, reports, insights, responses provided by the remote team by reviewing outputs along with creating and reviewing QA plans
  • Identify operational weaknesses and help improve or innovate new processes to keep local teams as efficient as possible
• Stakeholder management:
  • Develop measurement strategies and reporting of key business metrics for multiple audiences including senior leadership
  • Collaborate with leaders and managers to determine and address data and reporting needs for various company projects
• Enable the function as an analytics consultant:
  • Determine the meaning of data and explain how various teams and leaders can leverage it to improve and streamline their processes
• Prepare reports/dashboards/build actionable insights:
  • Create, maintain, and communicate detailed reporting models to assist regional and global operations, managers
• Independently work on deep insightful analysis and advanced analytics
  • Provide solutions to business problems through quick ad-hocs analysis with deep insights
  • Provide robust analytical solutions through advanced/statistical analysis
• Additional requirements for Visualisation/dashboarding expertise
  • Build and maintain Tableau dashboards
  • Triage and resolve bugs
  • Write and maintain documentation
  • Track performance against SLAs
  • Identify opportunities for new dashboards or feature

Experience requirement:

• 6+ years of experience in data analytics or data science
• Graduate in Economics, Business, Engineering, or other quantitative fields
• Experience in Startup / Tech / Analytics / E-Commerce organizations is preferred
• First hand expertise in Tableau (or other BI tools), building and maintaining enterprise level dashboards is required
• Excellent SQL skills and comfortable using Git, Python and/or R
• Expertise on Microsoft Excel and/or Google Sheets, PowerPoint etc.
• Experience with data mining and cleaning, exploratory analysis, visualizations and metrics creation
• Rich experience in insightful data analytics and good knowledge of advanced/statistical analytics
• Expertise in stakeholder & project management,
• Expertise in stakeholder & project management, strong analytical capabilities & logic driven mindset
• Excellent communication skills with the ability to distil complex subjects to a wider audience
• Keen attention to detail and ability to thrive in a dynamic environment with a high degree of ambiguity

Our commitment to inclusion & belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.