Scrum Master-Digital Marketing job with ServiceNow Bangalore

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Scrum Master-Digital Marketing job with ServiceNow Bangalore

Scrum Master – Digital Marketing

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we’re on the 2021 list of FORTUNE World’s Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The Role

We are looking for a natural leader and team coach to take this key role and partner to lead Agile Transformation at the team-level.  This role will be responsible for helping to execute the new vision for digital customer experience and foundational excellence at ServiceNow. You will lead two Scrum teams.

The ideal candidate …

  • Has a good understanding of agile methodologies, process and change management tools and techniques
  • Is customer-centric in spirit and in execution
  • Enjoys working in a dynamic, fast-paced environment
  • Is flexible, reliable, outgoing, and has a positive work demeanor
  • Seeks to understand how things work and looks to improve
  • Is a natural collaborator – influencing others, leading teams, and managing stakeholders
  • Has the skills to handle ambiguity, exploration, and iteration under deadlines
  • Likes digging into a problem and partnering to drive change

Responsibilities for this role includes…

  • Agile Scrum Master Basics:
    • Keep team organized, focused, and moving forward
    • Clear obstacles and protect team from distractions, over-committing, and scope creep
    • Ensure positive team health and mitigate team conflicts
    • Promote organizational understanding of Agile roles and responsibilities
    • Empower team members to engage in value creation, innovation and improvement (Scrum Master – not task master)
    • Capture and drive robust feedback and communication loops


  • Agile Scrum Ceremonies:
    • Facilitate team events and ceremonies -with the team: daily stand-ups, end-of-iteration retros, iteration reviews, sprint demos
    • Work with team and Technical Product Owner to maintain a rich backlog, facilitate estimating, story pointing and holistic decomposition of Features, Spikes and Enablers
    • Construct regular retrospectives, note areas for improvement and take action
    • Administer the scrum board – cards are up to date, backlog is robust, goals are clear…
    • Proactively eliminate blockers and manage roadblocks


  • Team Leadership:
    • Partner with team members to craft clear charters and working relationships
    • Call out risks and dependencies, mitigate or provide path to resolution where possible, and see through to completion
    • Report regularly on the progress, health, risks, impediments, or successes of the team
    • Plan and partner effectively with other teams in our ecosystem
    • Hold regular 1:1s with scrum team members and stakeholders; Facilitate understanding and transparency; Address disagreements
    • Participate in additional Agile Transformation activities, as necessary
    • Help the team enhance and streamline the ways in which they achieve goals
    • Recognize great work and celebrate successes


To be successful in this role you have:

  • 8+ years of practicing Agile Scrum Master experience – or equivalent
  • Understanding of the Scaled Agile Framework (SAFe)
  • SAFe and / or Scrum Master certification or training
  • Proven success in coaching and mentoring a team through an agile transformation
  • Working knowledge of Lean, Agile, SAFe or similar frameworks and techniques: Lean design, iterations, loop feedback with customer involvement
  • A good sense of humor and great organization skills go far! (Dad jokes are a particular team favorite – or at least some tolerance of same.)


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.


A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.


A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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About akhilendra

Hi, I’m Akhilendra and I write about Product management, Business Analysis, Data Science, IT & Web. Join me on Twitter, Facebook & Linkedin

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